Privacy Policy
This privacy policy sets out how Arha Express uses
and protects any information that you give Arha when you use this
website/mobile application for Customers and Driver Partners. This Privacy
Policy is an electronic record between you and Arha Express under the Information Technology Act, 2000 together with the
Rules framed from time to time.
Your privacy matters to Arha Express (the
"Company", "we", "Arha", or
"us").
This Privacy Policy ("Policy") describes the policies
and procedures on the collection, use, disclosure and protection of your
information when you use our website located at
https://courier.prapadtechnologies.com/ , or the Arha Express mobile applications named Arha Merchant App and Arha Driver
App and is applicable, without limitation, to those including customers/service
recipients and drivers.
The terms "you" and "your" refer to
the user of the Arha Apps. The term "Services" refers to any
services offered by Arha/You whether on the Arha Apps or otherwise. This Policy
is a part of and incorporated within, and is to be read along with, the
applicable Terms of Service and the Driver Partner Terms and Conditions based
on the user of Arha.
Arha Express is committed to ensuring that
your privacy is protected. Should we ask you to provide certain information by
which you can be identified when using this website, then you can be assured
that it will only be used in accordance with this privacy statement.
By using the Arha Apps and the Services, you agree and consent to the
collection, transfer, use, storage, disclosure and sharing of your information
as described and collected by us in accordance with this Policy. If you do not
agree with the Policy, please do not use or access the Arha Apps.
Arha Express may change this policy from
time to time by updating this page. The current version of this policy is
effective from 9th March, 2023. You should check this page from time to time to
ensure that you are happy with any changes. The first version of this policy
was effective from 04th January 2024, which can be accessed. The second
version of this policy was effective from 04th January 2024.
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you
with a better service, and in particular for the following reasons:
- Internal
Record Keeping
We may use the information to improve
our Services. We may use this information to:
- Allow
you to use Services on the Arha Apps and to carry out our obligations
arising from any contracts between you and us
- To
inform your usage of the Arha Apps and to manage your account with Arha
Apps
- To
process the payments with respect to the transactions which you may avail
on the Arha Apps and to perform ancillary Services
- To
respond to your comments. reviews and questions, in order to provide
customer support and better Services
- To
communicate important notices and changes to the Services provided on the
Arha Apps
- To
track the order status, processing, and delivery of Services as per your
applicability
- For
any other purposes with your consent.
We may periodically send promotional
emails, SMSs and make voice calls about new products, special offers or other
information which we think you may find interesting using the email address and
mobile number which you have provided.
From time to time, we may also use
your information to contact you for market research purposes. We may contact
you by email, SMS, voice, fax or mail. We may use the information to customize
the website according to your interests.
You may specifically opt-out of the above in accordance with the Telecom Commercial Communications Customer Preference Regulations, 2024 or otherwise specified. In case you wish to opt out of the same, please contact us at +91-8121815502.
- Disclosure
We may disclose to third party
services certain personally identifiable information listed below:
- Information
you provide us such as mobile phone number.
- Information
we collect as you access and use our service, including device
information, location and network carrier. We collect precise or
approximate location data when the Arha Apps from the
users’ mobile devices if they enable us to do so. Arha collects this data
from the time a ride or delivery is requested until it is finished, and
any time the app is running in the foreground of their mobile device. We
use this data to enhance your use of our apps, including to improve
pick-up locations, enable safety features, and prevent and detect fraud.
Arha collects the Driver Partner’s location data, and links location data
collected during a trip with their customer’s account, even if the
customer has not enabled us to collect location data from their device.
This enables us to offer Services to the customers like receipt
generation and customer support.
This information is shared with third
party service providers under contracts entered into with them so that we can:
- Personalize the Arha Apps for you so you get the smoothest experience.
- We
may share your information with our academic partners for the purposes of
carrying out academic research.
- In
case if you are a Driver Partner with Arha Express, we may share you name, phone number and/or profile picture (if
applicable) with other users in order to provide them the Services.
- We
may disclose this information with the Governmental Agencies, enforcement
agencies or other companies assisting us, when we are obligated under
applicable laws or in good faith or in compliance to any orders or
processes; or detecting and preventing against actual or potential
occurrence of identity theft, fraud, abuse of Services and other illegal
acts.
PROHIBITED ACTIVITIES
- belongs
to another person and to which the user does not have any right
- is
defamatory, obscene, pornographic, paedophilic, invasive of another’s
privacy including bodily privacy, insulting or harassing on the basis of
gender, libellous, racially or ethnically objectionable, relating or
encouraging money laundering or gambling, or otherwise inconsistent with
or contrary to the laws in force
- deceives
or misleads the addressee about the origin of the message or knowingly and
intentionally communicates any information which is patently false or
misleading in nature but may reasonably be perceived as a fact
- impersonates
another person
- threatens
the unity, integrity, defence, security or sovereignty of India, friendly
relations with foreign States, or public order, or causes incitement to
the commission of any cognisable offence or prevents investigation of any
offence or is insulting other nation
- contains
software virus or any other computer code, file or program designed to
interrupt, destroy or limit the functionality of any computer resource
- is
patently false and untrue, and is written or published in any form, with
the intent to mislead or harass a person, entity or agency for financial
gain or to cause any injury to any person.
In case of with non-compliance with rules and regulations, Policy or the
terms of service, we have the right to terminate the access or usage rights of
the users to the computer resource or the Arha Apps immediately or remove
non-compliant information or both, as the case may be.
HOW WE USE COOKIES
A cookie is a small file which asks permission to be placed on your
computer's hard drive. Once you agree, the file is added and the cookie helps analyze
web traffic or lets you know when you visit a particular site. Cookies allow
web applications to respond to you as an individual. The web application can
tailor its operations to your needs, likes and dislikes by gathering and
remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This
helps us analyze data about webpage traffic and improve our website in order to
tailor it to customer needs. We only use this information for statistical analysis
purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling
us to monitor which pages you find useful and which you do not. A cookie in no
way gives us access to your computer or any information about you, other than
the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers
automatically accept cookies, but you can usually modify your browser setting
to decline cookies if you prefer. This may prevent you from taking full
advantage of the website and/or Arha Apps.
CONTACT US
If there are any questions regarding this privacy policy or if you wish
to report a breach of the Privacy Policy, you may contact us using the
information on the support page.
Legal Team,
Arha Express
1/43, thatagari palli thatagari palli ,
Tadpatri (Rural) Ananthapur ,
Andhra Pradesh,515411 , India
Email Id: courierpro23@gmail.com
Time: Monday to Friday (10 a.m. to 6 p.m.)
For any queries or concerns regarding our Services, kindly email us
at courierpro23@gmail.com.