Terms & Conditions

Arha Express uses and protects any information that you give Arha when you use this website/mobile application for Customers and Driver Partners. This Privacy Policy is an electronic record between you and Arha Express under the Information Technology Act, 2000 together with the Rules framed from time to time.

Your privacy matters to Arha Express (the "Company", "we", "Arha", or "us").

This Privacy Policy ("Policy") describes the policies and procedures on the collection, use, disclosure and protection of your information when you use our website located at https://courier.prapadtechnologies.com/ , or the Arha Express mobile applications named Arha Merchant App and Arha Driver App and is applicable, without limitation, to those including customers/service recipients and drivers.

The terms "you" and "your" refer to the user of the Arha Apps. The term "Services" refers to any services offered by Arha/You whether on the Arha Apps or otherwise. This Policy is a part of and incorporated within, and is to be read along with, the applicable Terms of Service and the Driver Partner Terms and Conditions based on the user of Arha.

Arha Express is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

By using the Arha Apps and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the Arha Apps.

Arha Express may change this policy from time to time by updating this page. The current version of this policy is effective from 9th March, 2023. You should check this page from time to time to ensure that you are happy with any changes. The first version of this policy was effective from 04th January 2024, which can be accessed. The second version of this policy was effective from 04th January 2024.

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal Record Keeping

We may use the information to improve our Services. We may use this information to:

    • Allow you to use Services on the Arha Apps and to carry out our obligations arising from any contracts between you and us
    • To inform your usage of the Arha Apps and to manage your account with Arha Apps
    • To process the payments with respect to the transactions which you may avail on the Arha Apps and to perform ancillary Services
    • To respond to your comments. reviews and questions, in order to provide customer support and better Services
    • To communicate important notices and changes to the Services provided on the Arha Apps
    • To track the order status, processing, and delivery of Services as per your applicability
    • For any other purposes with your consent.

We may periodically send promotional emails, SMSs and make voice calls about new products, special offers or other information which we think you may find interesting using the email address and mobile number which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, SMS, voice, fax or mail. We may use the information to customize the website according to your interests.

You may specifically opt-out of the above in accordance with the Telecom Commercial Communications Customer Preference Regulations, 2024 or otherwise specified. In case you wish to opt out of the same, please contact us at +91-8121815502.

  • Disclosure

We may disclose to third party services certain personally identifiable information listed below:

    • Information you provide us such as mobile phone number.
    • Information we collect as you access and use our service, including device information, location and network carrier. We collect precise or approximate location data  when the Arha Apps from the users’ mobile devices if they enable us to do so. Arha collects this data from the time a ride or delivery is requested until it is finished, and any time the app is running in the foreground of their mobile device. We use this data to enhance your use of our apps, including to improve pick-up locations, enable safety features, and prevent and detect fraud. Arha collects the Driver Partner’s location data, and links location data collected during a trip with their customer’s account, even if the customer has not enabled us to collect location data from their device. This enables us to offer Services to the customers like receipt generation and customer support.

This information is shared with third party service providers under contracts entered into with them so that we can:

    • Personalize the Arha Apps for you so you get the smoothest experience.
    • We may share your information with our academic partners for the purposes of carrying out academic research.
    • In case if you are a Driver Partner with Arha Express, we may share you name, phone number and/or profile picture (if applicable) with other users in order to provide them the Services.
    • We may disclose this information with the Governmental Agencies, enforcement agencies or other companies assisting us, when we are obligated under applicable laws or in good faith or in compliance to any orders or processes; or detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts.

PROHIBITED ACTIVITIES

  • belongs to another person and to which the user does not have any right
  • is defamatory, obscene, pornographic, paedophilic, invasive of another’s privacy including bodily privacy, insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force
  • deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact
  • impersonates another person
  • threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting other nation
  • contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource
  • is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person.

In case of with non-compliance with rules and regulations, Policy or the terms of service, we have the right to terminate the access or usage rights of the users to the computer resource or the Arha Apps immediately or remove non-compliant information or both, as the case may be.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website and/or Arha Apps.

CONTACT US

If there are any questions regarding this privacy policy or if you wish to report a breach of the Privacy Policy, you may contact us using the information on the support page.

Legal Team,

Arha Express

1/43, thatagari palli thatagari palli ,

Tadpatri (Rural) Ananthapur ,

Andhra Pradesh,515411 , India

Email Id: courierpro23@gmail.com

Time: Monday to Friday (10 a.m. to 6 p.m.)

For any queries or concerns regarding our Services, kindly email us at courierpro23@gmail.com.